Refund Policy

30-Day Money Back Guarantee!

Zenergy Gems upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. All customized orders can be returned for full refund within 30 days of receipt. If an item has been worn or is not in its original condition, a 15% restocking fee will apply.

To return or exchange an item, please follow these instructions:

You will need to obtain a Return Ticket ID before sending your returned item back to Zenergy Gems. Please contact us either by email or phone to receive the return instructions.

  • If contacting by email:Please email your order number and the request for a refund or an exchange. We will then email you instructions.
  • If contacting by phone: Please have your order number ready and call us at (520) 369-2577‬.


If you have any questions about our exchange and return policies, please contact us at

(520) 369-2577‬ or email